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+ </head>
+ <body class="c20 doc-content">
+ <div>
+ <p class="c18" id="h.gjdgxs"><span class="c9">Arthur Taft</span></p>
+ <p class="c21"><span class="c2">Mobile: (385) 266 - 6682 • </span><span class="c19 c2"><a class="c11" href="mailto:
[email protected]">Email</a></span><span class="c2"> • </span><span class="c19 c2"><a class="c11" href="https://www.google.com/url?q=http://www.linkedin.com/in/arthur-taft&sa=D&source=editors&ust=1763796899817401&usg=AOvVaw29EZeCq2Cl22sdoA7T6UaK">LinkedIn</a></span><span class="c2"> • </span><span class="c2 c19"><a class="c11" href="https://www.google.com/url?q=https://github.com/arthur-taft&sa=D&source=editors&ust=1763796899817511&usg=AOvVaw03t9cp3kTdo3nbg5H0o4Rk">GitHub</a></span></p>
+ </div>
+ <p class="c14"><span class="c6 c2"></span></p>
+ <p class="c3"><span class="c5">Summary</span></p>
+ <ul class="c1 lst-kix_9ifs43nyjp15-0 start">
+ <li class="c4 li-bullet-0"><span class="c2 c6">Diversified experience troubleshooting Microsoft Windows, macOS, and other Unix-based operating systems.</span></li>
+ <li class="c4 li-bullet-0"><span class="c6 c2">Knowledgeable in: HTTP(S), TCP/UDP, LAN, WAN, VLAN, SSH, RDP, SSL, DNS, NAT, Bash, PowerShell, pfSense, postfix, dovecot, Microsoft Office, and Jira.</span></li>
+ <li class="c4 li-bullet-0"><span class="c6 c2">Experienced in interpersonal communication, with an emphasis in clarity and customer satisfaction.</span></li>
+ <li class="c4 li-bullet-0"><span class="c6 c2">Detail-oriented and organized, with the ability to manage multiple tasks in a time-efficient and effective manner.</span></li>
+ </ul>
+ <p class="c8"><span class="c16 c5">Education</span></p>
+ <p class="c13"><span class="c7">BS, Cybersecurity </span><span class="c2">- Minor in German </span><span class="c6 c7">May 2028</span></p>
+ <p class="c0"><span class="c2 c17">Southern Utah University,</span><span class="c6 c2"> Cedar City, UT</span></p>
+ <ul class="c1 lst-kix_vp417p8vi9ti-0 start">
+ <li class="c4 li-bullet-0"><span class="c6 c2">SUU Cybersecurity Club</span></li>
+ <li class="c4 li-bullet-0"><span class="c6 c2">Key Courses: Object Oriented Programming, Web Development, Data Communications and Networking, Database Design and Management, Systems Security</span></li>
+ </ul>
+ <p class="c8"><span class="c5">Projects</span></p>
+ <p class="c13"><span class="c6 c7">Homelab</span></p>
+ <ul class="c1 lst-kix_qu12c3yvx9gz-0 start">
+ <li class="c4 li-bullet-0"><span class="c6 c2">Hosted Minecraft Server, learned about TCP/UDP, using pfSense for routing and configuring LAN and WAN interfaces. Used SSH and RDP to access remote machines. Used VLANs to segregate services. Set up a mailserver using postfix and dovecot.</span></li>
+ </ul>
+ <p class="c13"><span class="c6 c7">Custom Scripts</span></p>
+ <ul class="c1 lst-kix_l90htfd8i4sc-0 start">
+ <li class="c4 li-bullet-0"><span class="c6 c2">Wrote a file backup and restore script to increase efficiency in moving users to new workstations. Wrote custom scripts to build packages from source on Gentoo Linux. Wrote a wrapper for the popular program yt-dlp to aid in media archival.</span></li>
+ </ul><p class="c8"><span class="c5 c16">Experience</span></p>
+ <p class="c8 c15"><span class="c6 c7">SUU Cybersecurity Club</span></p>
+ <ul class="c1 lst-kix_pyra3uusizg1-0 start">
+ <li class="c8 c10 li-bullet-0"><span class="c6 c2">Attended every meeting for the 2024-2025 school year, participated in 3 CTF events, member of the NCAE Cyber Games team. Learned about DNS, routing, NAT, apache webservers, and general Linux hardening.</span></li>
+ <li class="c8 c10 li-bullet-0"><span class="c6 c2">Stayed late after every club meeting in 2025 to learn from the Collegiate Cyber Defense Competition team. Learned about SIEM, Palo Alto, Windows Automation, Linux Automation.</span></li>
+ <li class="c8 c10 li-bullet-0"><span class="c6 c2">Gave a presentation on Gentoo Linux and walked club members through the install process step-by-step. Enabled club members to learn more about Linux.</span></li>
+ </ul>
+ <p class="c8 c15"><span class="c7">IT Help Desk Technician, </span><span class="c2 c17">Southern Utah University</span><span class="c2">, Cedar City, UT </span><span class="c6 c7">November 2024 – August 2025</span></p>
+ <ul class="c1 lst-kix_ptvhf0ulel2f-0 start">
+ <li class="c4 li-bullet-0"><span class="c6 c2">Monitored ticket queue, personally reviewing all tickets and resolving an average of 3 tickets per week. Took initiative in answering 4-5 phone calls per day.</span></li><li class="c4 li-bullet-0"><span class="c6 c2">Developed and deployed a script to automate transfer of user files, increasing efficiency by over 50%.</span></li>
+ <li class="c4 li-bullet-0"><span class="c6 c2">Praised by coworkers and patrons averaging a 5-star review on all completed tickets.</span></li>
+ <li class="c4 li-bullet-0"><span class="c2">Actively assisted walk-in patrons, and strove to resolve user issues in under 10 minutes when possible. All other issues were resolved in under 1 hour.</span></li>
+ </ul>
+ </body>
+</html>
projects / website.git / blobdiff