<h2 class="main-header">Arthur Taft</h2>
<div id="resume-links">
<ul class="resume-list">
- <li class="resume-list-item">Mobile: (385) 266 - 6682 • </li>
- <li class="resume-list-item"><a class="resume-link" href="mailto:
[email protected]">Email</a> • </li>
- <li class="resume-list-item"><a class="resume-link" href="https://www.linkedin.com/in/arthur-taft">LinkedIn</a> • </li>
+ <li class="resume-list-item">Mobile: (385) 266 - 6682</li>
+ <li class="resume-list-item">•</li>
+ <li class="resume-list-item"><a class="resume-link" href="mailto:
[email protected]">Email</a></li>
+ <li class="resume-list-item">•</li>
+ <li class="resume-list-item"><a class="resume-link" href="https://www.linkedin.com/in/arthur-taft">LinkedIn</a></li>
+ <li class="resume-list-item">•</li>
<li class="resume-list-item"><a class="resume-link" href="https://github.com/arthur-taft">GitHub</a></li>
</ul>
</div>
<li class="experience-list-item">Stayed late after every club meeting in 2025 to learn from the Collegiate Cyber Defense Competition team. Learned about SIEM, Palo Alto, Windows Automation, Linux Automation.</li>
<li class="experience-list-item">Gave a presentation on Gentoo Linux and walked club members through the install process step-by-step. Enabled club members to learn more about Linux.</li>
</ul>
- <p class="experience-title">IT Help Desk Technician, Southern Utah University, Cedar City, UT November 2024 – August 2025</p>
+ <p class="experience-title">IT Help Desk Technician</p>
+ <div id="experience-info">
+ <p class="workplace">Southern Utah University, Cedar City, UT </p>
+ <p class="workplace-date">November 2024 – August 2025</p>
+ </div>
<ul class="experience-list">
<li class="experience-list-item">Monitored ticket queue, personally reviewing all tickets and resolving an average of 3 tickets per week. Took initiative in answering 4-5 phone calls per day.</li>
<li class="experience-list-item">Developed and deployed a script to automate transfer of user files, increasing efficiency by over 50%.</li>
<li class="experience-list-item">Actively assisted walk-in patrons, and strove to resolve user issues in under 10 minutes when possible. All other issues were resolved in under 1 hour.</li>
</ul>
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