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Arthur Taft
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Stayed late after every club meeting in 2025 to learn from the Collegiate Cyber Defense Competition team. Learned about SIEM, Palo Alto, Windows Automation, Linux Automation.
Gave a presentation on Gentoo Linux and walked club members through the install process step-by-step. Enabled club members to learn more about Linux.
- IT Help Desk Technician, Southern Utah University, Cedar City, UT November 2024 – August 2025
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Southern Utah University, Cedar City, UT
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November 2024 – August 2025
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- Monitored ticket queue, personally reviewing all tickets and resolving an average of 3 tickets per week. Took initiative in answering 4-5 phone calls per day.
- Developed and deployed a script to automate transfer of user files, increasing efficiency by over 50%.
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- Actively assisted walk-in patrons, and strove to resolve user issues in under 10 minutes when possible. All other issues were resolved in under 1 hour.
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