I love Gentoo Linux
+ Arthur Taft
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Summary
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+ - Diversified experience troubleshooting Microsoft Windows, macOS, and other Unix-based operating systems.
+ - Knowledgeable in: HTTP(S), TCP/UDP, LAN, WAN, VLAN, SSH, RDP, SSL, DNS, NAT, Bash, PowerShell, pfSense, postfix, dovecot, Microsoft Office, and Jira.
+ - Experienced in interpersonal communication, with an emphasis in clarity and customer satisfaction.
+ - Detail-oriented and organized, with the ability to manage multiple tasks in a time-efficient and effective manner.
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Education
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BS, Cybersecurity - Minor in German
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May 2028
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Southern Utah University, Cedar City, UT
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+ - SUU Cybersecurity Club
+ - Key Courses: Object Oriented Programming, Web Development, Data Communications and Networking, Database Design and Management, Systems Security
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Projects
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Homelab
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+ - Hosted Minecraft Server, learned about TCP/UDP, using pfSense for routing and configuring LAN and WAN interfaces. Used SSH and RDP to access remote machines. Used VLANs to segregate services. Set up a mailserver using postfix and dovecot.
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Custom Scripts
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+ - Wrote a file backup and restore script to increase efficiency in moving users to new workstations. Wrote custom scripts to build packages from source on Gentoo Linux. Wrote a wrapper for the popular program yt-dlp to aid in media archival.
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Experience
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SUU Cybersecurity Club
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+ - Attended every meeting for the 2024-2025 school year, participated in 3 CTF events, member of the NCAE Cyber Games team. Learned about DNS, routing, NAT, apache webservers, and general Linux hardening.
+ - Stayed late after every club meeting in 2025 to learn from the Collegiate Cyber Defense Competition team. Learned about SIEM, Palo Alto, Windows Automation, Linux Automation.
+ - Gave a presentation on Gentoo Linux and walked club members through the install process step-by-step. Enabled club members to learn more about Linux.
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IT Help Desk Technician
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Southern Utah University, Cedar City, UT
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November 2024 – August 2025
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+ - Monitored ticket queue, personally reviewing all tickets and resolving an average of 3 tickets per week. Took initiative in answering 4-5 phone calls per day.
+ - Developed and deployed a script to automate transfer of user files, increasing efficiency by over 50%.
+ - Praised by coworkers and patrons averaging a 5-star review on all completed tickets.
+ - Actively assisted walk-in patrons, and strove to resolve user issues in under 10 minutes when possible. All other issues were resolved in under 1 hour.
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