Built, packaged, and deployed applications and PowerShell automation utilizing Microsoft Intune.

Assisted in developing new documentation system, authoring an average of 3 new articles per week.

Updated technician training materials and served on the hiring committee for new technicians.

Trained and assisted faculty, staff, and students with Windows and macOS computers, mobile devices, printers, projectors, and other peripherals; resolving most walk-in issues in under 10 minutes and all others within 1 hour.

Assisted with configuration, imaging, and deployment of new computer systems, enrolling devices into campus device management.

Logged, tracked, prioritized, and documented requests in Jira; escalating complex network and infrastructure issues with clear, detailed notes.

Active member, officer, and president during 2024, 2025, and 2026 respectively.

Set up and deployed production services supporting club infrastructure and hands-on activities.

Authored Windows and Linux hardening scripts used by the club’s competition team.

Completed two overhauls of club documentation; co-led the 2025 Beginner Track, trained new students in hands-on cybersecurity fundamentals.

Promoted twice in under two years; supervised and coordinated ride operations staff while delivering safety-critical customer service in a high-volume environment.

Installed, managed, and maintained multiple Linux and FreeBSD servers and services: Nginx web server and reverse proxy, Bind9 internal DNS, and a NAS using NFSv4 and Filebrowser.

Migrated web infrastructure into FreeBSD jails, managing ZFS datasets and snapshots and configuring VNET networking.

Automated website build and deployment with a Makefile, Bash, and Python toolchain.

C# .NET application utilizing WinForms to create GUI front end for user profile backup and restore application.

Robocopy backend for efficient multi-threaded file transfer; utilizes UAC to back up or restore any profile on the system.