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  15         <div id="main-cont">
  16             <div id="container">
  17                 <h2 class="main-header">Arthur Taft</h2>
  18                 <div id="resume-links">
  19                     <ul class="resume-list">
  20                         <li class="resume-list-item">Mobile: (385) 266 - 6682&nbsp;&bull;&nbsp;</li>
  21                         <li class="resume-list-item"><a class="resume-link" href="mailto:[email protected]">Email</a>&nbsp;&bull;&nbsp;</li>
  22                         <li class="resume-list-item"><a class="resume-link" href="https://www.linkedin.com/in/arthur-taft">LinkedIn</a>&nbsp;&bull;&nbsp;</li>
  23                         <li class="resume-list-item"><a class="resume-link" href="https://github.com/arthur-taft">GitHub</a></li>
  24                     </ul>
  25                 </div>
  26                 <div id="summary">
  27                     <h3 class="main-subheading">Summary</h3>
  28                     <ul class="summary-list">
  29                         <li class="summary-list-item">Diversified experience troubleshooting Microsoft Windows, macOS, and other Unix-based operating systems.</li>
  30                         <li class="summary-list-item">Knowledgeable in: HTTP(S), TCP/UDP, LAN, WAN, VLAN, SSH, RDP, SSL, DNS, NAT, Bash, PowerShell, pfSense, postfix, dovecot, Microsoft Office, and Jira.</li>
  31                         <li class="summary-list-item">Experienced in interpersonal communication, with an emphasis in clarity and customer satisfaction.</li>
  32                         <li class="summary-list-item">Detail-oriented and organized, with the ability to manage multiple tasks in a time-efficient and effective manner.</li>
  33                     </ul>
  34                 </div>
  35                 <div id="education">
  36                     <h3 class="main-subheading">Education</h3>
  37                     <div id="degree-info">
  38                         <p class="degree">BS, Cybersecurity - Minor in German</p>
  39                         <p class="grad-date">May 2028</p>
  40                     </div>
  41                     <p class="school">Southern Utah University, Cedar City, UT</p>
  42                     <ul class="education-list">
  43                         <li class="education-list-item">SUU Cybersecurity Club</li>
  44                         <li class="education-list-item">Key Courses: Object Oriented Programming, Web Development, Data Communications and Networking, Database Design and Management, Systems Security</li>
  45                     </ul>
  46                 </div>
  47                 <div id="projects">
  48                     <h3 class="main-subheading">Projects</h3>
  49                     <p class="project-title">Homelab</p>
  50                     <ul class="project-list">
  51                         <li class="project-list-item">Hosted Minecraft Server, learned about TCP/UDP, using pfSense for routing and configuring LAN and WAN interfaces. Used SSH and RDP to access remote machines. Used VLANs to segregate services. Set up a mailserver using postfix and dovecot.</li>
  52                     </ul>
  53                     <p class="project-title">Custom Scripts</p>
  54                     <ul class="project-list">
  55                         <li class="project-list-item">Wrote a file backup and restore script to increase efficiency in moving users to new workstations. Wrote custom scripts to build packages from source on Gentoo Linux. Wrote a wrapper for the popular program yt-dlp to aid in media archival.</li>
  56                     </ul>
  57                 </div>
  58                 <div id="experience">
  59                     <h3 class="main-subheading">Experience</h3>
  60                     <p class="experience-title">SUU Cybersecurity Club</p>
  61                     <ul class="experience-list">
  62                         <li class="experience-list-item">Attended every meeting for the 2024-2025 school year, participated in 3 CTF events, member of the NCAE Cyber Games team. Learned about DNS, routing, NAT, apache webservers, and general Linux hardening.</li>
  63                         <li class="experience-list-item">Stayed late after every club meeting in 2025 to learn from the Collegiate Cyber Defense Competition team. Learned about SIEM, Palo Alto, Windows Automation, Linux Automation.</li>
  64                         <li class="experience-list-item">Gave a presentation on Gentoo Linux and walked club members through the install process step-by-step. Enabled club members to learn more about Linux.</li>
  65                     </ul>
  66                     <p class="experience-title">IT Help Desk Technician, Southern Utah University, Cedar City, UT November 2024 &ndash; August 2025</p>
  67                     <ul class="experience-list">
  68                         <li class="experience-list-item">Monitored ticket queue, personally reviewing all tickets and resolving an average of 3 tickets per week. Took initiative in answering 4-5 phone calls per day.</li>
  69                         <li class="experience-list-item">Developed and deployed a script to automate transfer of user files, increasing efficiency by over 50%.</li>
  70                         <li class="experience-list-item">Praised by coworkers and patrons averaging a 5-star review on all completed tickets.</li>
  71                         <li class="experience-list-item">Actively assisted walk-in patrons, and strove to resolve user issues in under 10 minutes when possible. All other issues were resolved in under 1 hour.</li>
  72                     </ul>
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